PACKAGING POLICY

At Shine & Wink, we believe your jewellery experience starts before you even see the jewellery. 🤍

Every order is packed with care to make your unboxing feel special.

📦 OUR PACKAGING

Your order may include appropriate Shine & Wink packaging such as:

Jewellery box/pouch

Protective packaging

Branding elements

Order-related documentation, where applicable

Packaging may vary slightly depending on the jewellery piece and order.

🛡️ SAFE PACKING

We take reasonable care to protect your jewellery during transit.

However, once the parcel is handed over to the courier, transit handling is outside our direct control.

🎥 PLEASE RECORD YOUR UNBOXING

Because the condition of the package and product needs to be verified in case of a claim, we strongly recommend recording a continuous video from the beginning of the unboxing.

For any eligible damaged, broken, defective or incorrect-product claim:

Same-day reporting + complete unboxing video = mandatory.

⚠️ PACKAGING & PRODUCT CLAIMS

If your parcel appears damaged when delivered:

Record the package before opening it.

Continue recording while opening the parcel.

Do not discard the packaging.

Contact Shine & Wink on the same day of delivery if there is an issue.