PRIVACY POLICY
At Shine & Wink, your privacy matters to us. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order with us.
By using our website or placing an order, you agree to the practices described below.
1. INFORMATION WE COLLECT
When you browse our website, place an order or contact us, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order details
- Payment/order transaction information
- Information you provide when contacting customer support
We only collect information that is reasonably necessary to provide our services and process your orders.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide order updates and tracking information
- Process payments
- Respond to your questions and customer-service requests
- Handle eligible returns, exchanges or cancellations
- Improve our website, products and customer experience
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal requirements
3. PAYMENT INFORMATION
Payments may be processed through third-party payment providers available on our website.
Shine & Wink does not need to store your complete card, banking or payment credentials.
Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.
4. SHIPPING & DELIVERY INFORMATION
To deliver your order, necessary information such as your:
- Name
- Phone number
- Delivery address
- Order details
may be shared with our courier, logistics or delivery partners.
This information is shared only as reasonably necessary to fulfil your order and provide delivery services.
5. COOKIES
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve the shopping experience
- Support website analytics and relevant functionality
You may be able to manage cookies through your browser settings.
6. THIRD-PARTY SERVICES
Our website may use third-party services such as:
- Payment providers
- Shipping and logistics providers
- Website hosting/e-commerce services
- Analytics or marketing tools
These third parties may process information according to their own privacy policies and terms.
We recommend reviewing their respective policies where applicable.
7. MARKETING COMMUNICATIONS
If you choose to receive promotional communications from Shine & Wink, we may use your contact information to share updates about:
- New jewellery
- Offers
- Collections
- Promotions
- Brand updates
You may choose to stop receiving promotional communications at any time where applicable.
8. INFORMATION SECURITY
We take reasonable measures to protect the personal information we handle from unauthorized access, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. CHILDREN'S PRIVACY
Our website is intended for general customers and is not specifically directed towards children.
We do not knowingly collect personal information from children for the purpose of conducting independent transactions.
10. YOUR INFORMATION
You may contact us regarding the personal information associated with your orders or interactions with Shine & Wink.
Where applicable, you may request correction of inaccurate information or raise questions about how your information is being used.
11. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.
Any updated version will be published on this page with the revised policy.
12. CONTACT US
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us through the Contact Us section of our website.
Shine & Wink — Jewellery with a little sparkle, a little personality, and a little wink. ✨