RETURNS & CANCELLATIONS

PLEASE READ THIS CAREFULLY.

SAME-DAY POLICY

Any issue with your order must be reported ON THE SAME CALENDAR DAY that your parcel is delivered.

This applies whether your parcel arrives in the morning, afternoon, evening or late at night.

The next day is not considered within the return/exchange window.

WHAT IS ELIGIBLE?

Returns/exchanges are considered ONLY when the product is:

Damaged

Broken

Defective

Incorrect/wrong product received

All claims are subject to verification by Shine & Wink.

🎥 UNBOXING VIDEO IS MANDATORY

A complete, continuous unboxing video must be recorded while opening the parcel.

The video should clearly show:

The unopened parcel/package

The opening of the package

The jewellery/product received

The condition of the product

The video must be shared with us on the same day of delivery.

No valid unboxing video = No return/exchange claim can be guaranteed.

❌ NOT ELIGIBLE

Returns/exchanges are not accepted for:

Change of mind

Simply not liking the product

Change in personal preference

Choosing a different design after delivery

Normal wear and tear

Damage caused after delivery

Improper use or care

❌ CANCELLATIONS

Cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

For COD orders, repeated refusal/cancellation of confirmed orders may affect future COD availability.