SHIPPING, RETURNS & EXCHANGE POLICY

At Shine & Wink, every piece is carefully checked and packed before dispatch. We want your jewellery experience to be as beautiful as the piece itself. ✨

Please read our policy carefully before placing your order.

🚚 SHIPPING POLICY

- Free shipping is available on orders above ₹500.

- Orders below ₹500 will be charged the applicable shipping fee at checkout.

- COD orders may carry an additional COD charge, which will be shown at checkout.

- Orders are dispatched after the order has been confirmed and processed.

- Once your order is dispatched, tracking details will be shared where available.

- Delivery timelines may vary depending on the delivery location and courier service.

- Delays caused by the courier company, weather, natural events, or circumstances beyond our control are not the responsibility of Shine & Wink.

🔄 EXCHANGE POLICY

- EXCHANGES ARE ONLY ACCEPTED ON THE SAME DAY OF DELIVERY.

- Whether your parcel arrives in the morning, afternoon, evening, or late at night, any exchange/return concern must be reported on the very same calendar day that the order is delivered.

- Exchange is applicable ONLY if the jewellery is received damaged, broken, defective, or if the wrong product has been delivered.

- Change of mind, personal preference, liking/disliking the product, or simply not being satisfied with the design is NOT eligible for exchange.

- A complete and continuous unboxing video is mandatory for any exchange claim.

- The video must clearly show the parcel from the beginning of the unboxing, including the outer packaging, opening of the package, and the jewellery/product received.

- The unboxing video must be shared with us on the same day of delivery along with the exchange/return request.

- Claims made without a proper unboxing video may not be accepted.

- The product must remain unused and must be returned in its original condition and packaging.

- Exchange approval will be subject to inspection and verification by Shine & Wink.

↩️ RETURN POLICY

- RETURNS ARE ONLY ACCEPTED ON THE SAME DAY OF DELIVERY.

- A return will be considered ONLY if the product is received damaged, broken, defective, or incorrect, subject to verification.

- No returns will be accepted simply because you do not like the product, have changed your mind, or are unhappy with the design/style after receiving it.

- A complete and continuous unboxing video is mandatory for every return claim.

- The unboxing video must clearly show the condition of the parcel and product from the beginning of the opening process.

- The video and return request must be shared with Shine & Wink on the same day the parcel is delivered.

- Requests raised on the following day will not be eligible for return or exchange.

- Products that have been worn, used, altered, damaged, scratched, or returned without their original packaging may not be eligible.

- Once the product is received and inspected, the claim will be processed only if it meets our return/exchange conditions.

🎥 VERY IMPORTANT — PLEASE RECORD YOUR UNBOXING

We strongly recommend recording a single, continuous video while opening your parcel.

This video is essential for us to verify any claim regarding a damaged, broken, defective, missing, or incorrect product.

NO SAME-DAY VIDEO = NO RETURN / EXCHANGE

If you receive your order and find any issue with the product, please do not wait until the next day.

Record the complete unboxing, contact us, and send the video on the same day of delivery.

No returns or exchanges will be provided for change of mind, personal preference, or simply not liking the product.

By placing an order with Shine & Wink, you acknowledge and agree to the above Shipping, Return and Exchange Policy.